Incredibly poor service.
Dentist seemed more concerned with up-selling me to a £45 private hygienist appoint that actually providing any treatment.
Performed absolutely no care on my teeth even though a scale and polish can be included in the band 1 NHS treatment.
I can't say I've ever had a bad experience at Newbury Dental, but seriously, if you need something done quickly, look elsewhere. Getting an appointment in any sensible time-frame just doesn't happen here. You can register at multiple dentists! I once had painful, broken teeth that needed pulling but all I got was sent for xrays at the hospital and scary warnings about having to have surgery if he couldn't get them out. So terrified I left it a year until I had a massive abscess. The new dentist took one look, said, "no problem" and sorted me out in 30 minutes.
Very disappointed today with this clinic's service. I booked an appointment for a private dental work (implant). In our correspondence, I have understood that I am to pay £130 for a consultation, to be seen by an implant dentist, who will then give me a implant treatment cost.
My situation is, I have an active dental cover insurance from my previous employment, which will expire on the 15 July 2018. I stated this on my email over and over on multiple email, and even phoned them the day before my appointment. I emphasised that, I wanted to get a cost which i will then pay upfront and get a receipt so i can reimburse it from my insurance company before it expires in 2 weeks. They were not helpful about this, and has not allowed us an advance payment even (daft to refuse money!)
When I came in today with my appointment, I didn't expect to pay £42 to for a consultation (not for implant). I was told i have to be seen by a dentist who then will write me a recommendation to an implant dentist. I did this, and paid. After, this, I was then told that the implant dentist is not available today for me to see him; and the next available slot is 12 July 2018 to see the plant dentist. That, again to book is £130. I was furious!!!! I wasn't told to have to pay an initial £42, apart from plus £130 for the implant consultation. and besides, what's the point???? I came in for the appointment expecting to be seen by an implant dentist, and expecting they can do what I required to make use of my insurance. but nope, rip off, and very disappointed with the service. Misled me. not happy!
Fantastic service. Can't thank you enough for a polite and pain free experience. Fantastic!
Fantastic service, so patient and gentle with my 5 year old son.Read More
Relaxed and friendly service telling you in words your understand about the treatmentRead More
got an appointment quickly and a lovely lady sorted out my pain....appointment was on time. excellent dentist surgeryRead More